Hideo Wakamatsu Philippines
FAQ

1. Is it secure to order from this site?
Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

2. When will my credit card be charged?

Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.

3. Has my order been shipped?
You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

4. How do I track my order?
If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.

5. I forgot my account password. How do i retrieve it?
If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

6. Can I return/exchange my item?

The following refund policy applies to all products except those stating their own refund policy with the product description:


Hideo Wakamatsu Philippines reserves the right to authorize product returns beyond 10 days from the invoice date. IF the product is accepted after 0 days and before 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to Hideo Wakamatsu Philippines on returned items, and Hideo Wakamatsu Philippines will pay the shipping charges on the replacement or exchange item(s) going back.


7. How can I return my items?
If for any reason you would like to return an item purchased from this Site, we would be glad to accept it for exchange of the purchase price of the item (excluding shipping), provided that you return it to us with its original invoice/shipping documents, in perfect unused condition within 10 days of your purchase.  If you discover a manufacturing defect in one of our products, we will accept the item for return or repair (at our option) subjected to our Warranty Policy 
 
Please address returns to the following address:
Attn: Returns
Hideo Wakamatsu Philippines
Level B FMF Business Center, Bgy Hillside
Mandaluyong City, Metro Manila
PHILIPPINES 1550




For more questions or concerns, please refer to our Contact Us page.
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